The Federal Competition and Consumer Protection Commission (FCCPC) has commenced an investigation into Uber’s exit from Nigeria, particularly the impact of the company’s abrupt withdrawal on customers.
FCCPC Chief Executive Officer, Tunji Bello, said the commission was examining the circumstances surrounding the ride-hailing company’s departure.
According to Bello, the investigation would focus on the manner of Uber’s exit, especially any services that customers had paid for but were not fulfilled before the company stopped operations.
Uber ended its operations in Nigeria on September 2, 2026, after 12 years in the country.
The company had announced that the decision followed a review of its business operations, without providing specific details on the reasons for its withdrawal.
Uber first launched its services in Lagos in 2014 before expanding to other Nigerian cities.
The company’s exit has generated reactions among drivers, passengers and other stakeholders in the ride-hailing sector, with rival platforms expected to benefit from the space left by its departure.
The development also came amid wider changes within Uber, including a global restructuring and workforce reduction announced by the company.
The FCCPC probe will now examine whether Uber’s withdrawal adequately addressed outstanding obligations to Nigerian consumers and whether affected customers were provided with appropriate assistance.
Uber’s help centre is expected to remain available until September 23 for customers with outstanding account-related issues.
